At Metaworks, we value our clients and aim to provide high-quality website design services. However, to maintain clarity and fairness for both sides, please read our refund policy carefully:
- Advance Payment
All projects require a small advance payment before work begins. This advance payment is non-refundable under all circumstances — whether the project has started, is in progress, or cancelled by the client. - Project Completion and Approval
After completion, the project will first be shown to the client for review. The client can request changes within 3 days of delivery. No refunds will be issued after the project has been delivered or approved, even if the client decides not to use it. - Refund in Case of Delay
A refund will only be issued if Metaworks fails to deliver the project within the agreed timeframe, and the delay is confirmed in writing by both sides. Each project may have a different delivery timeframe depending on its size and complexity. - Partial or Full Payments
Clients are never required to pay the full amount upfront. The remaining balance will only be requested once the client confirms satisfaction with the final design. - No Other Refund Situations
Refunds will not be provided for reasons such as change of mind, project cancellation by the client, or dissatisfaction after delivery — except for the delay case mentioned above.